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Open positions

With service quality and overall guest experience being our number one priority, The Upkeep Shoppe has become an award winning spa, located in the heart of Little Italy Ottawa. Since opening in June 2012, the shop has since expanded, doubling in size. The shop now consists of a mani/pedi lounge, eyebrow bar, luxurious treatment rooms and offers a wide selection of retail.

Front Desk Receptionist (Full time)

We are looking for an energetic, professional and enthusiastic Front Desk Team Member to join The Upkeep Shoppe team. This is a great position for a candidate looking to grow with a successful local small business. The Front Desk Receptionist is responsible to help ensure an excellent experience for our guests. This includes greeting guests as they enter the shop, guiding guests to their stations, and providing personal guest service.

Duties and Responsibilities:

  • Greeting guests as they enter the spa
  • Mapping out group/ individual service stations prior to guest arrival
  • Preparing and serving tea
  • Laundry
  • Maintain a safe, clean, and well-organized environment through cleaning work stations and common areas.
  • Booking appointments and cashing out guests
  • Receiving orders and inventory management


The successful candidate must have the following experience, skills, and education:

  • Enthusiasm and possession of excellent customer service skills
  • Must enjoy working with people with a friendly and outgoing personality
  • Able to be efficient and productive in a fast-paced environment
  • Excellent communication skills
  • Must be a team player

Esthetician (Full time / Part time)

Duties and Responsibilities:

  • Perform Manicure, Pedicure, Facial, Waxing and Massage services.
  • Maintain a clean, hygienic and neat work environment at all times, ensuring all equipment is in safe working order
  • Prepare tools and service stations as required for service
  • Be on time for appointments
  • Maintain a positive attitude
  • Work well in a team
  • Able to converse with clients professionally
  • Comfortable recommending products and selling retail
  • Other duties as assigned

Lead Esthetician (Full time)

Duties and Responsibilities:

  • Train and coach your team on following protocols, as well as maintaining overall service quality.
  • Lead by example, share tips and tricks with your team as they mature in their rolls.
  • Required to perform the full range of services as indicated on our menu/price list.
  • Promote and recommend services and products to guests, and to participate in promotional activities and events in house. Product recommendation is an integral part of the job.
  • Lead team members to help maintain the business standards in all aspects of services, health, hygiene and safety.
  • Responsible for submitting weekly product/supply orders to management.
  • Responsible in maintaining a smooth running shift. Working with front desk to coordinate appointment changes if needed, leading your team in opening/closing duties dealing with product or service related questions.